Frequently Asked Questions

  1. Should I size up or down when selecting a shoe size? Do you make half sizes?

Res Ipsa shoes run true to size. We only make whole sizes, so if you wear a half size, we recommend that you size down to ensure a snug fit around the heel and to avoid slippage. The wool upper will stretch just a bit to provide a customized fit. (Example: A person who wears a 42 (9 / 9 1/2 US) should buy a size 42 shoe.)

  1. How much do you charge for shipping?

Standard shipping (estimated 5-7 days) within the EU is free for orders €215 and over. Shipping outside the EU can be done for an additional fee. Please know Shipping costs estimated, not guaranteed.

  1. What shipping methods do you offer?

We ship via multiple different carriers depending on the destination of an order. We use tracking numbers for all packages. We will ship your order for free using the least-cost method. If you require faster delivery, we can accommodate you but we will have to charge for expedited shipping. 

  1. I see a pair of shoes I really like but the website indicates it is out of stock. Can I get a pair just like it?

Unfortunately, it is impossible to create another pair of shoes identical to an already-sold pair. Each pair is one-of-a-kind and cannot be precisely recreated. However, some shoes made from the same fabrics may resemble those from that fabric. Some patterns are recurring, so check our website for similar new products. You can always send us an email if you want to make a special request—we’ll try our best to accommodate you: info@resipsausa.com

  1. What is your return policy?

Our returns policy is outlined in our Terms of Sale, which can be found here.

  1. Do you offer repairs on the leather soles of your dress loafers?

We do not offer resole work on our dress loafers. Let us hear from you info@resipsausa.com, and we can help recommend a service we use that specializes in resole/repair work. Any good cobbler should be equipped to resole our leather soles and allow you to keep your dress loafers for lifetime use. 

Please know our shoes do not have a lifetime warranty and are not designed for heavy use. They are dress loafers. We make quality products meant to last and do our best to ensure our customers experience products that are made well. 

  1. Do you make anything in Small, XL, or XXL?

Our standard sizing on all clothing items fits unisex M or L. Please know we do not stock XL or XXL in our products. However, we can custom-make you almost any style you are interested in for an additional €100 per item. Please email us for customer order inquiries: info@resipsausa.com.

  1. Do you do an exchange for custom orders?

Please know we cannot do any exchanges on Res Ipsa custom orders. All custom sales are final. Please know you must pay in full upfront. The process takes 4-6 weeks, depending on the style. Please email us for customer order inquiries: info@resipsausa.com.

  1. What are the sizing requirements for custom orders?

Please email us for customer order inquiries: info@resipsausa.com.

Jacket Measurements:

Color / Pattern:

Qty:

Chest:

Bicep:

Sleeve:

Shoulder-to-Shoulder:

Back Length:

Shirt Measurements: 

Color/Pattern:

Qty:

Chest: 

Bicep:

Shoulder-to-Shoulder:

Back Length:

Short Measurements:

Color / Pattern:

Qty:

Waist: 

Upper thigh:

Outseam:

Inseam:

Please, along with your sizing, note we need you to send us the colors/pattern preferred for each piece, and the quantity, so it’s certain what you want us to make you as we prepare your invoice.