Shipping & Returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Additionally, international shipments will be subject to duty fees of the country for delivery. Orders requesting expedited shipping must be placed before 2 PM EST. 

Select products only available through our Marrakech atelier will ship via DHL Express. DHL Express estimates delivery in 7-10 business days. DHL Express has a flat-rate shipping charge of $30.00 USD. Products that fall into this category will be updated on the shipping quotes page. 

Returns Policy

If you have received the correct order and are unsatisfied with the fit of the item, we’re happy to exchange for a different size from our current stock within 30 days of purchase. Items must be in original condition, unworn, unwashed, and undamaged, with tags still attached (if applicable). All items are exchangeable for store credit only within 30 days. Please note, custom orders are final — no exchanges or returns will be accepted. For returns, the customer is responsible for shipping the item back to our warehouse, and the customer will incur the shipping cost. We do not provide customers with return shipping labels, however, we offer complimentary shipping to customers with all domestic exchanges. Once we receive the item, we will issue the exchange or you will be given a store credit of the same price as the returned item. Store credits are valid for up to one year from the date they were issued. Items returned on transactions using store credits will be re-issued a store credit.

To exchange or return an item, please fill out this Form. You will need:

  1. Your order number or receipt.
  2. Name on the order.
  3. Email address on the order.
  4. Your request. Unfortunately, we cannot hold a product while we wait to receive your return. You may want to include ranked choices (1st choice, 2nd choice, etc.). Your choices should include the SKU number which can be found on every product page above the "Add to Cart" button. Every product has a SKU number similar to this example: "R-MKL7-803". Each choice you include should list the product's SKU number.  

For all returns, once the form has been filled out, please all items should be sent to: Res Ipsa, Attention: Returns, RES IPSA PARIS, 200 Boulevard Saint-Germain, Paris, 75007.

Your return package should include your order number and name. You should expect to receive your credit, exchange, or refund within four weeks of receiving your return to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and in the case of a refund issue (see below), the time it takes your bank to process our refund request (5 to 10 business days).

Damaged, Defective, or Incorrect Items

If any items are damaged, defective, or incorrect: If you have received a damaged, defective, or incorrect item, please fill out this Form. You will need:

  1. Your order number, receipt, and/or proof of purchase.
  2. Name on the order.
  3. Email address on the order.
  4. Your request.
  5. A photograph demonstrating the damaged area of the item.

For items damaged, defective, or incorrect, once the item is received, we will process it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.