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Returns Policy
If you have received the correct order and are unsatisfied with the fit of the item, we’re happy to exchange for a different size from our current stock at any time. Items must be in original condition, unworn, unwashed, and undamaged, with tags still attached (if applicable). All items are exchangeable for store credit only. The customer is responsible for shipping the item back to our warehouse, and the customer will incur the shipping cost. Once we receive the item, you will be given a store credit of the same price as the returned item. Store credits are valid for up to one year from the date they were issued. To exchange or return an item, please email info@resipsausa.com and include:
- Your order number or receipt.
- Name on the order.
- Email address on the order.
- Your request. Unfortunately, we cannot hold a product while we wait to receive your return. You may want to include ranked choices (1st choice, 2nd choice, etc.). Your choices should include the SKU number which can be found on every product page above the "Add to Cart" button. Every product has a SKU number similar to this example: "R-MKL7-803". Each choice you include should list the product's SKU number.
If any items are damaged, defective, or incorrect: If you have received a damaged, defective, or incorrect item, please email info@resipsausa.com and include:
- Your order number, receipt, and/or proof of purchase.
- Name on the order.
- Email address on the order.
- Your request.
- A photograph demonstrating the damaged area of the item.
The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to best help you with your return, and eliminate errors in the future.
Once your return is authorized and product is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
For all returns: All items should be sent to Res Ipsa, Attention: Returns, RES IPSA PARIS, 200 Boulevard Saint-Germain, Paris, 75007. You should expect to receive your credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).